Not Fade Away is happy to help customers and businesses of any size. We are passionate about our web work and endeavor to create some of the highest quality websites around.
In order to minimize any potential misunderstandings we have created a concise terms of service agreement that any customer must understand and agree to before any web work can be initiated.
Take a moment to familiarize yourself with our terms so you can know what to expect with Not Fade Away.
Not Fade Away Marketing Terms of Service
Web Design Content Submission
Content will be submitted electronically via email to email@example.com. Content includes the unique text, pictures, and other mediums that describe your website. Written content must be in text editor form (Word, NotePad, Wordpad accepted). Pictures must be in approved (jpeg, gif, png, psd) file format attached to email.
Website design cannot begin until Not Fade Away has your content on hand. Please understand that content must come from YOU the customer unless you have decided to use Not Fade Away as you content creators.
Not Fade Away Web Content Service
Not Fade Away provides proofreading and content creation services for our customers. In order for the content we create to be of the highest quality, we require a minimum of a simple phone consultation so that we can learn more about your business. Further, our content writing services and proofreading are charged on a per page basis. Per page is defined as up to 350 words of written content.
As part of any web build package (Budget, Small Business, or Business Elite), Not Fade Away will assist with the registering of your domain name with the Internet Corporation for Assigned Names and Numbers (ICANN) through one of our third party vendors. Domain Registration Renewal will be due to Not Fade Away at the end of the registration period if you choose to continue to use Not Fade Away’s services.
Once your website is built by Not Fade Away, you ,the customer, will retain ownership of the website. By this, you can request the source code of the website and Not Fade Away will send you an electronic record of the source code. From there you can choose to maintain your website and hosting of the website with Not Fade Away, or you can take your website code to a new provider for maintenance and hosting. The choice is yours.
Not Fade Away Web Design works with clients in the deposit capacity. We require non-refundable deposit payments of agreed percentage of overall project build proposals in advance of any work initiation. Further payment scheduling during project will be clearly outlined in all build proposals. Payments are expected promptly.
Web Design Project Initiation
At Not Fade Away we recognize your desire to have your website started in a timely manner. Our terms dictate that your web build will begin once you as the customer have electronically submit both the initial deposit of packaged website plans (total payment for A la Carte Options) and the content that your website will use (including pictures and text about your business). Once Not Fade Away has received these submissions from you, the process of site mock-up will begin.
Not Fade Away wants to know about your business before building you a site. We offer FREE 15 minute phone consultations both before you make your deposit and after your deposit is made. This way, we can interpret what type of web build will benefit you the most. Call Us Today!
Not Fade Away strives to make building a website a breeze for any web build customer. In order to facilitate the best service we require customers pay non-refundable deposits for web build or SEO package costs upon initiation of the build, with the remaining balance due within three business days from delivery of web site. When there is no balance outstanding, Not Fade Away will commit up to 3 hours of edits for the customer and will place the website on the live hosting server. For all A La Carte services (including graphic design, web design, SEO, etc) payment will be made to NFA at project initiation. Call Not Fade Away Web Design for questions about your web presence situation or any additional information.
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Choosing your Design
After you choose your web build package, make a deposit and send us your content (or hire us to produce your content), Not Fade Away will contact you via email with a selection of draft designs for your website. Once you choose your initial layout, Not Fade Away will begin your build according to your content, our conversations and understanding of your business. Approval of your mock-up defines the website that will be built for and delivered to you. Any changes after the three hour grace period upon submission of your site will result in additional work which could be billed on an hourly basis.
Proposal Mock-up Samples
Any samples sent to clients as part of, or in addendum to a proposal are the full intellectual property of Not Fade Away Web Design and its respective Owners. Any use of these samples without the consent of Not Fade Away Web Design will be in violation of Not Fade Away Web Design Terms.
Web Build and Revisions to the Website
Before any work is implemented on your site, Not Fade Away will present you with mock-ups of possible site layouts and displays. At this time you will make the choice for your overall website look. After you choose your design, Not Fade Away will create your website. At the end of the build, Not Fade Away will contact you with your web build upon which time you can view your site, take note of any requested changes in content, images, or structure of the site and contact us with your possible revisions. With any packaged web build Not Fade Away provides three hours of free revision to get your site right for you. After the three hours of free revision time, changes to your site will fall under site maintenance and will be charged at normal hourly rates.
Cross Browser Functionality
Not Fade Away Web Design prides ourselves on full customization in web development. As such, we strive to develop sites that are efficient across a wide smattering of current browsers. However, certain custom coding projects can encounter challenges on old versions of internet browsers, especially older versions of Internet Explorer. Our terms commit to the development of your website across current browsers.Contact us today with any questions.
Not Fade Away utilizes the use of Third Party Vendors for website Domain Registration, Hosting and other services. By agreeing to our terms and services you verify agreement in understanding that any hosting downtime of your website is the result of possible third party vendor delays. If you have more questions on this topic, do not hesitate to Contact us today and we will walk you through our process.
Third Party Vendors
Not Fade Away utilizes the use of Third Party Vendors for website Domain Registration, Hosting and other services. By agreeing to our terms and services you verify agreement to our third party vendors’ terms of service. This includes the understanding that your public information of your company website that you submit to Not Fade Away will be publicly accessible in the “Who-is” database of website registration. If you have more questions on this topic, do not hesitate to Contact us today and we will walk you through our process.
Refusal of Service Condition
Not Fade Away reserves the right to refuse service to any customer for any reason at any time.
Not Fade Away will not be held liable for any misrepresentations of your content as any type of copyright infringement. We refuse to use content that we know is in direct violation with known copyright standards. Each client unconditionally warrants that all content (any elements of text, graphics, photos, designs, trademarks or other artwork) furnished to NFA for inclusion in projects are owned by the client, or that the proper permission from the owner of content has been given for use on web. Client affirms to hold harmless, protect, indemnify and defend Not Fade Away from any liability (including court costs and attorney fees) including any claim or suit, threatened or actual, arising from the use of such content elements delivered by Client.
Not Fade Away will not be held liable for any misrepresentations of your content as being wholly legal for web use. We refuse to use content that we know is in direct violation with known legality issues.
Customizations after Web Delivery
Not Fade Away is thrilled to assist all of our valued clientele with services custom tailored to fit with the changing demands of a growing business. Once a web-build is complete, we offer a number of free hours of editing with every web build. After a maximum of 3 hours of free edits, clients will be responsible for additional billing at Not Fade Away’s normal hourly rate. Please review the specific proposal submit to you by one of our representatives for more information about exactly what you can expect to receive in your web build, SEO or Marketing proposal. Please be advised that services requested by client above and beyond those outlined in your proposal will be incurred at normal hourly rates.
With respect to any services provided by Not Fade Away, the client agrees to submit timely payments in-line with proposals and work completion. All clients agree to settle outstanding accounting in full within a maximum of 15 days from completion of requested services and submission of project invoicing.
Client affirms and understands that Not Fade Away makes no expressed or limited warranties in terms of refunds on hourly billed services. Client Agrees that hourly services are rendered at the behest of client need for various company services.
Each client expressly and unconditionally Agrees that NFA services incited by client are done so at the client risk. Not Fade Away and its employees, third party agents, and other associated parties do not warrant that services will be error free; nor do we warrant any potential, expected or possible results that a project may or may not experience due to the work performed by Not Fade Away. Our projects affirm that all risk associated with the success or failure of company projects lies solely with client. Each client and project agrees to hold Not Fade Away completely harmless for any possible losses of company files, suffered at the hands of third party entities involved in the company projects. Further, each client agrees to hold NFA completely harmless with respect to any possible errors initiated, encountered or created at the request of Client.
Each client Agrees that it shall defend, save, indemnify and hold harmless Not Fade Away from any and all 3rd party demands including, but not limited to any demands, costs, liabilities, associated attorneys and court fees and otherwise asserted against Not Fade Away as a result of client requested services. This includes any copyright action, personal injury from the result of products or services or any other liabilities associated with online services and associated marketing.
Changes to our terms and conditions
Not Fade Away reserves the right to change this document of our terms and conditions at any time and for any purpose that we see fit. We make no warranties about notification of changes to this documentation.